Refund Policy

Exceptions / non-returnable items

Certain types of items cannot be returned such as cookies. 

No RETURNS/ REFUNDS will be accepted.  If there is a problem with your order you can contact us at thebigboybakeryy@gmail.com. If there is a fault with your order, please email thebigboybakeryy@gmail.com, alternatively contact us on INSTAGRAM @thebigboybakery. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.